FAQ

HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?

Your order is shipped within 2 to 3 days. Our average delivery times are then 5 to 21 business days worldwide.

Where do we deliver and what are the delivery costs?

We deliver worldwide. Delivery costs are FREE for all orders.

Where are you from?

Our company is based in Belgium.

Who delivers my item?

Your items are delivered via your local postal service.

What are the delivery hours?

Items are delivered according to the terms of your local post office.

What happens if no one is home?

Don't worry, our items will be left in your mailbox if they are small enough. Otherwise, your package will be left at your post office where you can pick it up.

I made a mistake in the address, what should I do?

Don't worry, if your order has not yet been shipped, contact us immediately and we will be happy to update your information. Otherwise, and in accordance with our general terms and conditions of sale, once an order has been shipped from our warehouse, no further modifications can be made.

Is your site secure?

This site is 100% secure. And to tell you the truth, we could even say it's 300% secure. Here's why: Firstly, the site you are visiting is on an HTTPS server (the small green padlock on the left side of this page's URL is there to remind you). Most sites only secure their "cart" and everything related to order payment. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware. Finally, regarding payment, we use Stripe and Paypal which are the benchmarks in terms of transaction security on the Internet.

What are the payment methods?

Currently, you can pay by credit card or via Paypal on our site. We do not accept bank checks, transfers, or cash on delivery.

What happens if I am not satisfied with my product?

We offer a 100% "satisfied or your money back" guarantee! If, for any reason, the product does not meet your expectations, you can return it within 14 days of receipt and we will fully refund the price of the item as soon as it arrives back to us. However, all returned products must be in perfect condition and return shipping costs must be paid by you. Proof of postage should then be sent to us by email as proof of delivery.

Still have questions?

If you still have any questions, you can contact us by email at duzigatti@gmail.com.